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Plessers offers a good service of purchasing, but DO NOT buy the extended warranty from them, they work with monthly warranty inc. and they are not honor the warranty service. We brought a Electrolux induction cooktop (NEVER EVER buy Electrolux product again). Our Electrolux cooktop has been broken down since April 2015, 6 months ago, and the result has not been solved yet.In the beginning, when I called our warranty provider- Monthly Warranty, they have assigned a local service provider to take care the situation. It took the service provider nearly one month figuring out the problem with the cooktop, so finally the service provider will be able to order the right part for repairing. But each week went by, I had checked with service provider closely and the parts still not showing, so I had informed the warranty company and they will just took the notes but never really did any action for me. By the end of August. The warranty company had realized the situation has not been resolved so they made me call the manufacture which is the Electrolux to find out about the parts. When I called the Electrolux, they told me the parts is made to order and currently is in back order and doesn't seem the parts will be ready this year and still not guaranty will be available in near term, and I called the service provider and they confirmed the statement as well. I informed the warranty company and requested to speak with the manager but the manager has not get back to me and they still insisted the manufacture is responsible for the issue and seems like they just want to blame the whole thing on to the manufacture without helping the consumer for their need.In summary, below is my review for monthly warranty:

1. Does not follow up with the consumer closely, I was the one making the phone call first.

2. Should have contact the service provider and manufacture for the consumer, instead I have to call and find the answer myself.

3. The management team is hiding behind, I understand the customer reprehensive has not authority, but the management team should deal with the consumer especially the open case has been 6 months long.

Reason of review: Warranty issue.

Monetary Loss: $1979.

Location: Mission Viejo, California

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